The Service

The 911 service improves the quality of life in rural and urban communities. Ambulance, fire department or police can be easily and quickly reached.

Our responsibility

Ensure reception, analysis and dispatch of emergency calls to responders linked to the network without delay.

When to call 911?

To notify of serious or menacing situation, such as:

  • A medical emergency; A fire;
  • A road accident with injured people;
  • An environmental threat, i.e. toxic spill;
  • A crime in progress.

For none emergency crime

911 must only be used for emergency situations. To notify of a crime other than in progress, please call the nearest police station.

Before calling 911

  • Remain calm;
  • Ensure your own safety by stepping away from immediate danger;
  • Evaluate the situation;
  • Identify the type of emergency.
  • Call 911. The dispatcher will ask you what service you need (police - fire department - ambulance) and then will refer your call to the appropriate dispatch center.
  • Speak clearly;
  • Listen and answer the dispatcher's questions;
  • Be ready to stay on the line with the dispatcher;

Give the following information

  • Type of emergency (medical, fire, serious crime, etc.);
  • The exact address where the emergency is located;
  • The phone number where to reach you;
  • Number of injured people;
  • What care is given;

Do not hang up before the dispatcher getting the information tells you to do so.

Rural Post Signs

Since 2000, all Prescott and Russell rural properties have been provided with a sign indicating their rural address. This common system for rural addresses was developed by the Prescott and Russell Emergency Services in partnership with the municipalities and other organizations.

Municipalities are to refer to the 911 Standards.

Benefits of the rural address

  • It is unique to your rural property and includes a number, a name as well as the name of the municipality.
  • It is essential to the delivery of the 911 service, permitting all emergency services to find your address more quickly.
  • It provides pertinent information to an emergency call for ambulance, police and fire services by showing up on the screen at the response center.
  • It is useful for delivery services, bus drivers, service companies, clients and friends to easily find your house or enterprise.

Your rural address number is indicated on the blue sign attached to the white post at the front of your property nearby the road.

Your responsibility

Each owner is responsible for the maintenance of their signalization post. The latter must never be modified in any way. The post is of specific height and the number is reflective.

  • Keep trees, bushes, snow and any obstructing object away from your signalization post.
  • Don't forget, if the emergency service (paramedic, police or fire) staff is unable to see your sign, this will have an impact on the delay to reach your residence or enterprise.

New addresses and damaged signalization

Contact your municipality directly since each of them are responsible of the installation of new posts and signs when new rural addresses are registered. If your post has been damaged, please contact your municipality.

Farm 911

Our Support

The United Counties of Prescott and Russell (UCPR) is proud to support the Farm 911 Emily Project, which encourages agricultural landowners to have civic addresses assigned to vacant land entrances.


Farm accidents can occur in remote locations on a rural property – often kilometres away from the nearest residence – making it challenging for first responders to access the emergency. By having a civic address assigned to every farm property entrance, a 911 roadside sign can be installed, helping first responders to more easily locate the entrance in the event of an emergency.

When a homeowner acquires a building permit, they also receive a 911 location sign; however, many of our farmers' fields are located at a distance from the house. Putting up 911 signs on farm laneways and entrances provides more accurate locations to our first responders.


The Farm 911 Emily Project was created as the result of a tragic fatal farm accident, in which seven-year-old Emily Trudeau lost her life on a rural property in Tweed, Ontario. Emergency crews were called to the scene, but first responders were unable to locate the exact location, due to lack of address. Although they were eventually flagged down on the roadside, Emily unfortunately suffered traumatic injuries and later passed away in hospital.


This project is critical to improving emergency response in a rural area like Prescott and Russell. The UCPR encourages property owners to inquire about the program and to apply for these civic addresses and signs.

Each municipality has its own requirements that must be met for a property entrance to qualify for a civic address, and its own fee structure for assessment and signage installation. To apply for an address and signage, property owners are requested to contact their municipal authority directly, who will assess the safety and suitability of the property entrance for accommodating emergency vehicles. The municipality will then work to ensure proper installation of a 911 sign.

To order

East Hawkesbury

Jessy Hoffman
613-674-2170, ext. 1005
[email protected]

The Nation

Guylain Laflèche
613-764-5444, ext. 229
[email protected]


Claire Lemay
613-446-6022, ext. 2267
[email protected]


Alison Collard
[email protected]

Alfred and Plantagenet

Guylaine Poirier
613-673-4797, ext. 209
[email protected]


Sébastien Dion
613-764-3139, ext. 515
[email protected]


Claire Roy
613-443-3066, ext. 2301
[email protected]


Manon Belle-Isle
613-632-0106, ext. 2231
[email protected]