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9-1-1

The 9-1-1 service improves the quality of life in rural and urban communities. Ambulance, fire department or police can be easily and quickly reached.

Our responsibility

Ensure reception, analysis and dispatch of emergency calls to responders linked to the network without delay.


When to call 9-1-1?

To notify of serious or menacing situation, such as:

  • A medical emergency; A fire;
  • A road accident with injured people;
  • An environmental threat, i.e. toxic spill;
  • A crime in progress.

9-1-1 must only be used for emergency situations. To notify of a crime other than in progress, please call the nearest police station.

Remember, before calling 9-1-1

  • Remain calm;
  • Ensure your own safety by stepping away from immediate danger;
  • Evaluate the situation;
  • Identify the type of emergency.
  • Call 9-1-1. The dispatcher will ask you what service you need (police - fire department - ambulance) and then will refer your call to the appropriate dispatch center.
  • Speak clearly;
  • Listen and answer the dispatcher’s questions;
  • Be ready to stay on the line with the dispatcher;

Give the following information:

  • Type of emergency (medical, fire, serious crime, etc.);
  • The exact address where the emergency is located;
  • The phone number where to reach you;
  • Number of injured people;
  • What care is given;
  • Do not hang up before the dispatcher getting the information tells you to do so.